Shipping policy

Shipping Policy

Last updated: 11 October 2026

Every Greasy Lover product is made especially for you. Once your order is placed, it is sent to one of our fulfilment partners to be printed, packed and dispatched.

Order fulfilment

Most orders are produced within 2–5 business days before shipping.

Production may take slightly longer during busy periods, public holidays or when an order contains several items. Business days do not include weekends or public holidays.

Shipping time begins after your order has been produced and dispatched.

Estimated delivery times

Typical delivery times after dispatch are:

United Kingdom: 3–8 business days
Ireland and the European Union: 5–12 business days
United States: 3–8 business days
Other international destinations: 7–20 business days

These are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather, public holidays and unusually high order volumes may affect delivery.

The estimated delivery date shown at checkout or in your order confirmation will normally be the most accurate estimate for your particular order and destination.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment.

When you purchase two or more T-shirts in the same order, standard delivery is free.

Any express or upgraded shipping options displayed at checkout are not included in the free-delivery offer unless specifically stated.

Where orders are shipped from

We work with fulfilment partners in several locations worldwide. Where possible, your order will be produced close to its delivery destination to reduce shipping distance and delivery time.

Occasionally, stock availability or production capacity may mean that an order is fulfilled from another location.

Split shipments

Items within the same order may sometimes be produced at different facilities. If this happens, your order may arrive in more than one package and at different times.

You will receive separate tracking information for each shipment. You will not be charged additional shipping because we have divided your order.

Tracking your order

When your order has been dispatched, we will send a shipping confirmation email containing your tracking information where tracking is available.

It may take up to 24 hours after dispatch for the tracking link to display movement.

If you have not received a dispatch email, please check your spam or promotions folder before contacting us.

Incorrect shipping addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us immediately at hello@greasylover.com. We will do our best to update the address, but we cannot guarantee that changes will be possible once production or shipping has begun.

If an order is returned because the address supplied was incomplete or incorrect, we will contact you to arrange redelivery. Additional shipping charges may apply where the address entered at checkout was incorrect.

Delayed orders

Occasional carrier delays can happen after an order leaves the fulfilment facility.

If your tracking has not updated for several days or your estimated delivery window has passed, contact us at hello@greasylover.com with your order number. We will investigate the shipment with the carrier.

Lost orders

If your order has not arrived within the estimated delivery period, please:

Check the tracking information.
Check with other members of your household and nearby neighbours.
Contact the local delivery carrier where possible.
Contact us at hello@greasylover.com.

If the shipment is confirmed as lost, we will arrange an appropriate replacement or refund.

Packages marked as delivered

If tracking shows that your order was delivered but you cannot locate it, please check:

Around the delivery address
With other household members
With neighbours
Any designated safe place
With the local delivery carrier

If the package is still missing, contact us as soon as possible so we can investigate.

Damaged or incorrect orders

If your order arrives damaged, incorrectly printed or contains the wrong product, email hello@greasylover.com with:

Your order number
A description of the problem
Clear photographs of the item and packaging

Please contact us within 30 days of delivery so we can assess the issue and arrange an appropriate solution.

Customs duties and import charges

International orders may occasionally be subject to customs duties, taxes or handling charges imposed by the destination country.

Where these charges are not included at checkout, they are normally the responsibility of the recipient. Greasy Lover does not control these charges or the time taken for customs clearance.